Payments and refunds

Checking a payment

If you have paid and credits are still pending, check your account billing before purchasing again. Send the order number, account email and payment time to support so the receipt and credit record can be reconciled.

Refund and cancellation requests

Contact support with your order number to request a refund or review a billing issue. A request is not a completed refund. The payment service must confirm the refund before the order is marked refunded; the remaining credits associated with that refunded payment are then revoked. Partial refunds and disputes require review.

Subscription cancellation requests are shown in account billing. Where provider processing is required, a request remains pending until confirmed; check the subscription status for the result.

Failed generations

A confirmed failed generation releases its reserved credits. This credit adjustment is separate from a refund of a payment.

Billing support: support@kling4ai.io